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Existing Member FAQs

Key Documents FAQs

Can I customize the Terms and Conditions to my company?

Our Terms & Conditions are downloadable to a Word .DOC format so that you can add certain details about your Company, services or stipulations to the document.  Your company name, and the time periods that you set for claims can be added.  In that respect you define the time periods allowed for potential lawsuits / claims.  Otherwise, it should remain as written and as approved by our legal counsel unless you have obtained counsel confirming that any additional or modified language does not alter the legal sufficiency of the T&Cs.

Can I customize the Power of Attorney to my company?

Our POAs are downloadable to a Word .DOC format so that you can add certain details about your Company, services or stipulations to the document.  The company name, location, type, and Grantee’s name are all meant to be added into the legal document.  Otherwise, it should remain as written and as approved by our legal counsel unless you have obtained counsel confirming that any additional or modified language does not alter the legal sufficiency of the POA.

Does the NCBFAA offer a Bill of Lading with blank fillable fields for download?


We have an approved Combined Transport Bill of Lading that members can access, download and utilize as a pdf. However, it has no fields to enter and is not customizable. 

Online / Account FAQs
 

How do we change the Main Rep for our company membership?


Simply email membership@ncbfaa.org.  We would prefer that the current Main Rep send the information, however we recognize that is not always possible.  Please include the current and new Main Rep in any email correspondence. 

How do I update my company record?  

Please update your company record at least once a year in advance of the publication of our Annual Directory (published in January).   Edits to your company record can be made by logging in to our website to access your company profile.  We have a short video that provides instructions to log in and make your edits.  

I forgot my login and password.  How can I get that information?

To request your password from the system,  please click here and fill in the short form. Please allow up to 2 business days for the system to send you your credentials.  If you need login assistance more urgently, please send an email to  profiles@ncbfaa.org. 

Can I change my company/personal log-in information?

Yes. You can update your company or your personal username or password at any time. You must be logged into the account you want to change the login credentials for. To change your log in information choose edit my profile and then change password. 

How do I pay my bill online?

Click on the blue Log In button in the top left corner of our website.  If you want to pay your company membership dues, conference sponsorships, or if your company has been billed for employee NEI certifications, you must enter your company login information to see and pay these invoices.

If you want to pay personal charges, such as conference registrations, NEI certifications, or Professional membership fees, you must enter your personal login information.

How do I change the employees listed in my company’s membership roster?

To update your employee roster, first login to your NCBFAA account. Once you are logged in, under “Keep your information Up-To-Date” select Update your Company Record. From here, click Modify Staff Listing and select Add a Person. To delete an employee from your listing, select the Delete Record button all the way over to the right.

We have a short video that provides instructions to log in and make your edits.  

*Please make sure you save any changes you have made.

*Please send a quick email to stafflists@ncbfaa.org that simply says: “[Company name] has edited the staff listing.”  We will then be able to finalize your changes in our system. 

How do I access the ExWorks free trucker vetting service?

The first step will be to get you registered with ExWorks.  Please contact membership@ncbfaa.org so that we can get you approved and on board with ExWorks.

After you are registered:

  • If you are the primary contact for an NCBFAA Regular Member company, use your NCBFAA corporate credentials to log into the NCBFAA Comply Directory.
  • If you are an NCBFAA Regular Member company employee with an NCBFAA website account, use your individual NCBFAA website login credentials to access the NCBFAA Comply Directory.

Dues FAQs

What is the Legal Defense Fund contribution that appears on my company dues renewal?

The Legal Defense Fund was created after NCBFAA was called upon to file an amicus brief. The Fund is financed in whole by the NCBFAA’s Regular members and is only used for cases or causes brought to the Association’s attention by its members.

The fund is not meant to be used to settle individual legal disputes among our members; rather it is meant for legal issues that may affect our entire industry.  Examples of this would be courts attempting to hold brokers liable for asbestos and agent orange imported decades ago, or fireworks legally imported but then mishandled and ultimately causing harm to children. We never want to see our industry held liable to the product safety of what we help our clients legally import under the rules in place at the time of importation.

All decisions to participate on behalf of a member, and issue, rests with a committee comprised of the officers of the Association (President, Vice President, Treasurer, Secretary and Chairperson of the Board), the chairpersons of the Customs Committee and Freight Forwarding Committees, and a board member who may have a particular insight into the issue at hand, selected by the Association President on a case-by-case basis.

When does my company membership renew?

Our dues run on a calendar year basis, from January 1st to December 31st each year.  We generally send out dues renewals beginning in mid-November.

What are the membership dues based upon?

Dues are based upon the number of your employees whose roles are directly related to customs brokerage / compliance.  Here is the official definition / parameters: 

*Your employee count should include those engaged in activities directly relating to customs brokerage/compliance, drawback, international or domestic freight forwarding, salespersons and/or NVOCC operations including supervisors.  The count should also include any warehouse workers, truck drivers, couriers, printer operators, temporary labor and other business support positions such as accounting, human resources, IT, etc. whose primary duty is to support the operations named above.

While we do not ask for an employee list broken out by category, please consider the following in making your determination:

  • Customs Brokerage/Compliance: #
  • Drawback: #
  • International or domestic Freight Forwarding: #
  • Salespersons and/or NVOCC operations including supervisors: #
  • Warehouse workers, truck drivers, couriers, printer operators, temporary labor, and other business support positions such as accounting, human resources, IT, etc. whose primary duty is to support the operations named above: #

What is the NCBFAA Goodwill Ambassador Program? 

NCBFAA Goodwill Ambassador Rewards Program: Save up to 20% on your next year's dues!

NCBFAA now offers a new reward, known as the NCBFAA Goodwill Ambassador Program, as a thank you to members who refer new members to our association. Your referrals can earn you up to 20 percent off your next year’s dues!

When you refer one new member, NCBFAA will give a 5-percent discount on next year’s dues. These discounts then increase to 10 percent for referring a second new member and 20 percent for a third new member. Both NCBFAA Regular and Affiliate members are eligible to serve as Goodwill Ambassadors, and may refer applicants for either category of membership.