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Staff Directory

Megan Montgomery

Executive Vice President
  • NCBFAA Office and Budget Oversight
  • Board of Directors and NCBFAA Committee Liaison
  • PAC and Public Policy Issues
  • Leadership Outreach


Christopher Gillis

Communications Director
  • Publication and Advertising Sales
  • Items for Monday Morning Briefing
  • MMeB Coordination & Distribution
  • Membership Directory
  • Public and Press Relations
  • Conference Assistance


Kimberly Murphy

Accounting Director
  • Accounting/Finance
  • Financial Statements
  • Annual Budget
  • PAC Administration

Meeting Department

Kim O'Beirne

Meeting Department Director
  • Annual Conference and Government Affairs Conference
  • Coordinate Committee Meeting Venues

Beth Gillis

Assistant to Meeting Department Director
  • Assist with Annual Conference and Government Affairs Conference
  • Assist with Committee Meeting Venues Coordination



Amy Dawson Taggart

National Membership Director
  • Set vision and strategy for member recruitment and retention
  • Board liaison for membership
  • Ensure the highest quality standards in all member relations

Nancy Painter

Director of Operations & Associate Membership Director
  • Membership Recruitment & Retention
  • Database Management
  • Invoicing & Collections
  • Membership Operations

Nicole Applin

Membership & Data Information Coordinator
  • Membership Support
  • Database Administration
  • Administrative Management
  • Front Desk Management

Susie Bailey 

Assistant Director, Operations and Membership Projects
  • Website Administrator
  • Online Resource Management
  • Member Recuitment 
  • Member Benefits

Allison Brodell

Assistant Deputy Director of Membership
  • EVP Assistance
  • Membership Recruitment
  • New Member Applications
  • Board Committee Meetings
  • Membership General Inquiries

NCBFAA Educational Institute

Cynthia Whittenburg

Executive Vice President, NEI
  • Oversight of NEI certification programs
  • Accreditation
  • Learning Management System Content
  • Outreach and liaison with NEI constituent groups

Federico "Kiko" Zuniga

NEI Marketing Director
  • Marketing
  • Business development
  • Outreach with NEI constituent groups

Richard Bacon

NEI Associate Director
  • Supervises NCBFAA Educational Institute
  • Responsible for all educational programs
  • Oversees Certified Customs Specialist and Certified Export Specialist credentialing programs
  • Conducts outreach and liaison with NEI constituent groups


Jennifer Okosun

Media & Marketing Specialist
  • NEI webinar coordination
  • Website updates and maintenance NEI Quarterly Program
  • G.TEC Conference planning assistance
  • NEI Communications
(202) 466-0222 ext. 116

Pearl Ayamba

Membership Coordinator  
  • NEI Account liaison and (bulk) billing
  • Certification renewal processing
  • NEI MOU Company coordination  
(202) 466-0222 ext 108

Kerla Pamphile

Membership Assistant
  • NEI Professional and Corporate Membership processing
  • Grandfathering requests
  • Certification documents (CCS, CES, MCS, MES) 
(202) 466-0222 ext. 110

William McCrary 

Learning Management Specialist (LMS)
  • Accreditation of External Learning (Form 100)
  • Learning management system operational support
  • Content management for NEI certification programs
  • Reinstatements 
(202) 466-0222 ext. 120

 Allison Brown

Learning Management (LMS) Coordinator
  • Learning management system operational support
  • NEI course enrollments, extensions, and final exam
  • Transcript maintenance
  • Reinstatements;;