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Monday Morning eBriefing

ACE Account Merge Requests – Information on New Procedures

May 30, 2022 by Luke Zimmer
NCBFAA members should be advised that Customs and Border Protection (CBP) is “permanently transitioning” to the procedures for ACE Account merge requests that were temporarily in place during the COVID- 19 pandemic.

CBP asks that ACE Account merge-request letters be emailed to the ACE Portal Account Administrator at selma.e.larson@cbp.dhs.gov and copy ACE Support at ace.support@cbp.dhs.gov. The request must contain a copy of the originally (by the Account Owner or Officer of the Entity) signed letter.

You may email or call CBP Technology Services to request a ServiceNow ticket for a merge.

By Email:

By Phone:

  • Call (800) 927-8729 and request the ACE Service Desk (ASD)
For more information, visit CBP’s Managing an ACE Secure Data Portal Account webpage here.

Also remember:

  • If you have a National Account Manager (NAM), email your letter to your NAM, not the ACE Portal Account Administrator.
  • For other account services, call CBP Technology Service Desk at 800-927-8729
  • For other TTO mail, not having a unique mail or email address, use the mailstop number and mail to—

CBP
22001 Loudoun County Pkwy
Mail Stop # 1354
Ashburn, VA 20598-1354