FREQUENTLY ASKED QUESTIONS

GENERAL INFORMATION
What is LogisticsEI?

How do I log into LogisticsEI?
Why is my transcript not updated yet?
How do I view my ID #?
How do I change my username/password?
What do I do if something is missing from my transcript?
Whom do I contact for assistance?

 

CERTIFICATION
Are there any changes to the certification courses?
Where are the case studies for 2016 recertification?

Why do I no longer recertify on a fixed date basis?
How do I recertify my CCS/CES designation?
How do I grandfather into the CCS program?


COURSE ENROLLMENT
I’m in a course but locked out of content.
What do I do?

Why do I need approval for a course?
How do I get approval?

 

MEMBERSHIP
How do I register as a professional member?
How do I renew my professional membership?

eCOMMMERCE
How can my company create an account for my employees to bill their learning to?

How do I make a payment?
How do I get a pdf invoice?

 


 

What is LogisticsEI?
 

The Logistics Educational Interface is the premier learning management system of the NCBFAA Educational Institute.  It is powered by Meridian Knowledge Solutions, a leading provider in online learning systems.  LogisticsEI provides users a clean, seamless learning experience while maintaining their achievements and milestones.  With numerous features, LogisticsEI will become a reliable tool for global logistics education.

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How do I login to LogisticsEI?
 
Please follow the steps below to login:
 
  • If you are an active CCS/CES designee or an NEI professional member that has already accessed the site, you were prompted to change your password upon logging in. Note that the NEI staff does not have access to this password, so if you forget it, please contact ei@ncbfaa.org so that we can issue a new, temporary password for you to use.
  • If you have never accessed LogisticsEI before, please use your login credentials from the NCBFAA website. You will be asked to change your password upon logging in. Note that this will not change your password for the NCBFAA website. If you do not know your NCBFAA website credentials, please contact the NEI staff at ei@ncbfaa.org
  • If you are a lapsed CCS/CES designee, please contact the NEI staff at education@ncbfaa.org. 
  • If you are a new user, please contact the NEI at education@ncbfaa.org to set up a new account. 

 

IMPORTANT: All users who have accounts with the NCBFAA website should be aware that their LogisticsEI accounts are automatically synced with their NCBFAA website accounts.  Any changes to personal information, including login information on their NCBFAA website account will overwrite their LogisticsEI account within 24 hours. 

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Why is my transcript not updated yet?
 
For any inquiries regarding transcript maintenance, please contact the NEI staff at ei@ncbfaa.org. 
 
PLEASE NOTE:
  • Starting in 2015 and moving forward, all credits will be reflected on LogisticsEI, not on the NCBFAA website. 
  • All historical records before January 1, 2015 will be archived as a PDF document and uploaded into the user's transcript under "More Information."

 

 

Are there any changes to the certification courses?
 
Effective July 2015, the CCS course has been changed from a weighted score course to a self-paced online course with open and on-going enrollment. The cost will remain $650 (for members) or $1250 (non-members). The CCS course will no longer have scheduled quizzes, and the quizzes will no longer be weighed out for a final score.  The CCS Course will be broken up into 23 modules, each with an assessment at the end requiring a passing grade of 75% to proceed to the next module.  Four checkpoint quizzes will be placed throughout the course.  A final proctored online exam will be placed at the end of the course. The proctor must be a colleague authorized by the NEI.  A passing grade for the final exam will be 75% which will indicate completion of the CCS course and full certification of the Certified Customs Specialist.
 
The CES course will remain the same and will continue to be hosted on GISTnet.  The CES exam is also web-based, but has on-going, open enrollment. You need 1 year of experience in exports to take the course, and, as with the CCS, we require an application, letter from your employer, and a copy of your resume. The cost for the course is also $650 (for members) or $1250 (non-members). You would need to complete all of the modules and passing the proctored, online CES final exam to gain certification.  The passing grade for the CES course is also 75%.  

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Where are the case studies?
 
 
The NEI is proud to provide free case studies to all certified and active CCS & CES designees.  Current case studies can always be found here.
 
The case studies will also be listed directly on LogisticsEI under "Browse Categories." 

 

NOTES
  • If you are not certified, you will not be allow to enroll in the case study until that prerequisite is fulfilled.
  • To check to see if your case study completion and credit is recorded, go to your Transcript.

 


 

Why do I no longer recertify on a fixed date basis?
 
LogisticsEI is designed to allow users to learn at their convenience and become certified at any time.  The first date that they complete their certification requirements will become their ongoing anniversary date for recertification. Note that once you have a renewal date, it will always be that date. For example, if your current renewal date is 2/1/2016 and you complete your credits on 6/1/2016, you still will not be allowed to renew until 2/1/2017. Your renewal date will always be February 1st of each year.

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I’m in a course but locked out of content. What do I do?
 
If the course is part of a curriculum:
 
  1. Go to My Upcoming Learning
  2. Click on the curriculum title
  3. Click on the course item in the curriculum

Otherwise, please notify the NEI staff at education@ncbfaa.org

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How do I grandfather into the CCS program?

Please find the information for grandfathering here.
 
 

 

How do I register as a professional member?
 
Please find the information for professional membership here.
 

 

How do I renew my professional membership?
 
See “How do I register as a professional member?” and click on NEI Professional Membership – Renewal on step 2. 

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How do I recertify my CCS/CES designation?
 
Once you are certified, you are required to maintain 20 credits a year.  Do not wait until the end of your certification period to earn your credits. 
 
 
You can track all your credits on your Transcript:
 
 
One month before your certification expires, you will be notified by email to recertify.  You will then be invited to visit the certification page to begin the recertification process.
 
 
 

 

How do I make a payment?
 
Our payment functions are not yet available on LogisticsEI, so you must make all payments through the NCBFAA website. If you need assistance in making a payment or need us to create an invoice for you, please contact the NEI staff at ei@ncbfaa.org.
 
 

 

How do I get a PDF invoice?
 
Please contact the NEI staff at ei@ncbfaa.org for a PDF invoice.

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How do I change my username/password?
 
Click on the upper right hand corner pull down menu under your name.  Click on “My Account”.

 
You may edit your Login ID or password by clicking on the respective menu items under "My Account."

 
IMPORTANT:  If you have an account on the NCBFAA website, please note that if you change your username and password there – it will overwrite your username and password on LogisticsEI within 24 hours. HOWEVER, if you change your username or password on LogisticsEI, it will not affect your credentials for the NCBFAA website.

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How do I view my ID #?
 
Your ID # is your NCBFAA ID #.  This is synonymous as your CCS, CES, & NEI ID.  To find your ID #:
 
  1. Log into http://www.logistics-ei.org
  2. Go to your upper right hand corner where your name is
  3. Select "My Account"
  4. Your ID number is at the bottom of your User Information block
     


 

If your ID # is NOT listed, please input it IMMEDIATELY.  To obtain your ID # from the NCBFAA website:
 
  1. Click here
  2. Login using your credentials (if you do not know them, email recp@ncbfaa.org) 
  3. Your NEI ID number is listed on your personal page.
 
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How do I view my transcript?
 
Once logged into LogisticsEI, click on "Transcript" on the upper menu bar.
 

 

 

What do I do if something is missing from my transcript?
 
Please contact the NEI staff at ei@ncbfaa.org or 202-466-0222 immediately. 

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Whom do I contact for assistance?
 
For assistance, please contact the NEI staff at education@ncbfaa.org or at 202-466-0222. 

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Why do I need approval for a course?
 
If there is an approval request required on a course you would like to take, please do not be alarmed.  This is simply in place as a safeguard for the NEI staff to ensure the proper credits will be applied to you.  Feel free to submit the approval request at your own convenience. 

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How do I get approval?
 
Click on “Request Access” to get approval to access that specific course.  Please note that approval of access does not waive any fees that may be in place for that course. Please email ei@ncbfaa.org to let us know you have requested access to a course.
 
 
 

 

How can my company create an account for my employees to bill their learning to?
 

You may create an account by submitting the account creation application found here.  Please submit the application to NEI@ncbfaa.org and allow 1-2 weeks to process the application.

 

 

 

 

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